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Cisco Cisco Computer Telephony Integration Option 8.5 Mode D'Emploi

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CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
1
Starting and Logging Into CTI Toolkit Agent 
Desktop
This section discusses startup, login, and logout procedures for CTI Toolkit Agent Desktop. It includes 
the following topics.
  •
Starting CTI Toolkit Agent Desktop. 
  •
Logging into CTI Toolkit Agent Desktop, including the screens associated with the login process. 
  •
Logging out of CTI Toolkit Agent Desktop, including the screens associated with the logout process.
Note
In Releases 7.0(0) and later, the CTI Toolkit Agent Desktop is available in the .NET environment.
The CTI Toolkit Agent desktop will be compatible with the following operating systems.
  •
Windows Vista Enterprise
  •
Windows 2003 Professional
  •
Windows XP Professional
For complete and current information on which the Agent Desktop is supported, see the Cisco Unified 
ICM/CC Enterprise & Hosted Editions Release 7.5(1) Hardware and System Software Specifications 
(Bill of Materials). This document is available at: 
Starting CTI Toolkit Agent Desktop
To start CTI Toolkit Agent Desktop, select Start > Programs > Cisco Systems CTI Toolkit > Agent 
Desktop. 
Upon startup the CTI Toolkit Agent Desktop main screen appears.