Cisco Cisco Computer Telephony Integration Option 9.0
Index
IN-2
CTI Product Description Guide for Cisco Contact Center Enterprise
CTI OS Release 8.5(1)
F
Forwarding pre-route indications
I
IPCC CTI Toolkit Agent Desktop
M
machine
P
Peripheral Gateway
PG
PG/CTI Server configuration
Post-route
Pre-route
indications, forwarding to CTI application
servers
servers
R
Request-response mechanism
S
Screen pop
Server application models
Simplex configuration
T
TCP/IP
Third-party call control
Transfer call
Translation route
U
Update
W
Wrap-up