Cisco Cisco Computer Telephony Integration Option 9.0 Guide Du Développeur
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
AgentInstrument
STRING
Agent’s ACD instrument number.
AgentLastName
STRING
Agent’s last name.
AgentFirstName
STRING
Agent’s first name.
AgentName
STRING
Agent’s full name.
AgentAvailability
Status
Status
SHORT
The current status of the agent’s
availability to take a call.
availability to take a call.
EnablementMask
INT
Contains the bit-mask that specifies
what buttons can be enabled or disabled
when the agent is on the state specified
in the AgentState field.
when the agent is on the state specified
in the AgentState field.
SupervisorID
STRING
The ID of the agent’s supervisor.
AgentFlags
INT
Used to describe the agent carried in
this event. The possible values for this
field as well as their meanings are as
follows.
this event. The possible values for this
field as well as their meanings are as
follows.
•
TeamMemberFlags.AGENT_FLAG
_REGULAR_AGENT - Value is 0.
The agent is a regular agent
_REGULAR_AGENT - Value is 0.
The agent is a regular agent
•
TeamMemberFlags.AGENT_FLAG
_PRIMARY_SUPERVISOR -
Value is 1. The agent is a primary
supervisor
_PRIMARY_SUPERVISOR -
Value is 1. The agent is a primary
supervisor
•
TeamMemberFlags.AGENT_FLAG
_TEMPORARY_AGENT - Value
is 2. The agent is a temporary
agent
_TEMPORARY_AGENT - Value
is 2. The agent is a temporary
agent
•
TeamMemberFlags.AGENT_FLAG
_SUPERVISOR - Value is 4. The
agent is a supervisor
_SUPERVISOR - Value is 4. The
agent is a supervisor