Cisco Cisco Computer Telephony Integration OS 8.5 Guide Du Développeur
xix
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
About This Guide
Purpose
This manual provides a brief overview of the Cisco CTI Object Server (CTI OS) product, introduces
programmers to developing CTI enabled applications with CTI OS, and describes the syntax and usage
for CTI OS methods and events.
programmers to developing CTI enabled applications with CTI OS, and describes the syntax and usage
for CTI OS methods and events.
Audience
This manual is for system integrators and programmers who want to use CTI OS to integrate CTI
applications with Cisco Contact Center software.
applications with Cisco Contact Center software.
Organization
The manual is divided into the following chapters.
Chapter
Description
Provides an overview of CTI and the CTI OS
Client Interface.
Client Interface.
Discusses CTI OS architecture.
Explains how to build an application using the
CTI OS libraries.
CTI OS libraries.
Discusses how to build your custom CTI
application to use the CTI OS Client Interface
Library
application to use the CTI OS Client Interface
Library
Describes the CTI OS softphone controls and
explains how to use them in a VB or COM
container.
explains how to use them in a VB or COM
container.
Describes the CTI OS event interfaces.