Cisco Cisco Computer Telephony Integration OS 8.5 Guide Du Développeur
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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 4 Building Your Application
Sample Code in the CTI OS Toolkit
CtiOs Data Grid.NET
This sample is a set of helper classes that are used in other .NET CIL samples.
All Agents Sample.NET
This sample illustrates how to use the .NET CIL to build a monitor mode application that monitors
agents. Though this sample is written in C#, it is a good reference in general for how to create a monitor
mode CIL application. This sample illustrates the following CIL programming concepts:
agents. Though this sample is written in C#, it is a good reference in general for how to create a monitor
mode CIL application. This sample illustrates the following CIL programming concepts:
•
Monitor mode connection to CTI OS
•
When to enable connect and disconnect buttons for a monitor mode application
•
How to handle failover in monitor mode.
•
Filtering for agent events
All Calls Sample.NET
This sample illustrates how to use the .NET CIL to build a monitor mode application that monitors calls.
This sample illustrates the following CIL programming concepts:
This sample illustrates the following CIL programming concepts:
•
Monitor mode connection to CTI OS
•
Connect and Disconnect error handling
•
Filtering for call events
•
Filtering for silent monitor call events
Note
For CCM based silent monitoring only. Filtering for silent monitor calls is only applicable to
CCM based silent monitoring.
CCM based silent monitoring.
Java CIL Samples
AllAgents - This sample illustrates how to use the Java CIL to build a monitor mode application that
monitors calls.
monitors calls.
JavaPhone - This sample illustrates how to use the Java CIL to create a rudimentary agent mode
application.
application.
Win32 Samples
CTI Toolkit AgentDesktop - This sample illustrates how to use the Win32 COM CIL's ActiveX controls
to create an agent desktop using VisualBasic .NET.
to create an agent desktop using VisualBasic .NET.
CTI Toolkit IPCC SupervisorDesktop - This sample illustrates how to use the Win32 COM CIL's
ActiveX controls to create a supervisor desktop using VisualBasic .NET.
ActiveX controls to create a supervisor desktop using VisualBasic .NET.
CTI Toolkit Outbound Desktop - This sample illustrates how to use the Win32 COM CIL's ActiveX
controls to create an outbound option desktop using VisualBasic .NET.
controls to create an outbound option desktop using VisualBasic .NET.
CTI Toolkit C++Phone - This sample illustrates how to use the C++ CIL to create a rudimentary agent
mode application.
mode application.