Cisco Cisco Computer Telephony Integration OS 8.5 Guide Du Développeur
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Chapter 4 Building Your Application
Working with Skill Group Statistics
Caution
Note carefully that the name of the event through which to access
skill group statistics is different in Java than it is in other languages
supported by CTI OS.
skill group statistics is different in Java than it is in other languages
supported by CTI OS.
Registering to the eOnNewSkillGroupStatisticsEvent() (JAVA)
To register to receive skill group statistics, you must include the
eOnNewSkillGroupStatisticsEvent() in the message filter.
eOnNewSkillGroupStatisticsEvent() in the message filter.
For example, in Java, the message filter to receive skill group statistics is:
String filter = S_MESSAGEID + “=" +
CtiOs_Enums.EventID.eNewSkillGroupStatisticsEvent;
For more information on message filters, see page 4-34.
Registering to the OnSkillGroupStatisticsUpdated() (C++, COM, and VB)
To register to receive skill group statistics, you must include the
OnSkillGroupStatisticsUpdated() event in the message filter.
OnSkillGroupStatisticsUpdated() event in the message filter.
For more information on message filters, see page 4-34.
Changing Which Skill Group Statistics are Sent
You can change which skill group statistics are sent to desktop applications by
modifying the registry on the CTI OS Server.
modifying the registry on the CTI OS Server.
For information on how to change which skill group statistics are sent to desktop
applications, see the CTI OS System Manager’s Guide.
applications, see the CTI OS System Manager’s Guide.
Skill Group Statistics Computed by the Sample CTI OS Desktop
The sample CTI OS Desktop are computes many skill group statistics from data
received from CTI Server. You may choose to develop applications that compute
these same statistics. Therefore, these computed statistics (in italics) and the data
and formulas used to derive them are listed below:
received from CTI Server. You may choose to develop applications that compute
these same statistics. Therefore, these computed statistics (in italics) and the data
and formulas used to derive them are listed below: