Cisco Cisco Computer Telephony Integration OS 8.5
23
CTI OS
Supported CTI OS Client Component Platforms
The CTI OS Agent Desktop is supported on Windows 98, Windows NT 4.0,
Windows 2000, and Windows XP.
Windows 2000, and Windows XP.
The CTI OS Supervisor Desktop for IPCC Enterprise is supported on Windows
2000, Windows XP, and Windows 98. The CTI OS Supervisor Desktop for IPCC
Enterprise is also supported on Windows NT 4.0 if the desktop is not using the Silent
Monitor feature.
2000, Windows XP, and Windows 98. The CTI OS Supervisor Desktop for IPCC
Enterprise is also supported on Windows NT 4.0 if the desktop is not using the Silent
Monitor feature.
Java CIL is supported on Windows 2000, Windows XP, and RedHat Linux
Enterprise Version 3.0.
Enterprise Version 3.0.
CTI OS Server/ICM Compatibility
CTI OS Server Release 6.0 is supported only with ICM Release 6.0 Peripheral
Gateways (PGs). If you are running an earlier ICM Release, you must upgrade
your ICM PGs to Release 6.0 prior to installing CTI OS Release 6.0.
Gateways (PGs). If you are running an earlier ICM Release, you must upgrade
your ICM PGs to Release 6.0 prior to installing CTI OS Release 6.0.
Hardware Requirements
For minimum and recommended hardware requirements for CTI OS Release 6.0
components, see the Bill of Materials for Cisco Enterprise Contact Routing
document at
components, see the Bill of Materials for Cisco Enterprise Contact Routing
document at
http://www.cisco.com/univercd/cc/td/doc/product/icm/index.htm
CTI OS Server Capacity
This section discusses the capacity of the CTI OS Server in CTI OS Release 6.0.
It covers the following topics.
It covers the following topics.
•
Maximum number of agents
•
Additional limits
•
Configuration considerations
•
Peer servers
•
Monitor Mode application considerations
•
CTI OS Server trace masks under load