Cisco Cisco Computer Telephony Integration Option 8.5 Références techniques
27
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Events Service
LineHandle
Identifies the teleset line being used.
USHORT
2
LineType
The type of the teleset line (
).
USHORT
2
ServiceNumber
The service that the call is attributed to, as known to
the peripheral. May contain the special value
NULL_SERVICE (
the peripheral. May contain the special value
NULL_SERVICE (
) when not applicable or
not available.
UINT
4
ServiceID
The ServiceID of the service that the call is attributed
to. May contain the special value NULL_SERVICE
(
to. May contain the special value NULL_SERVICE
(
) when not applicable or not available.
UINT
4
SkillGroupNumber
The number of the agent SkillGroup the call is
attributed to, as known to the peripheral. May contain
the special value NULL_SKILL_GROUP (
attributed to, as known to the peripheral. May contain
the special value NULL_SKILL_GROUP (
when not applicable or not available. Some ACDs
ignore this field and/or use the ACD default; see the
list immediately following
ignore this field and/or use the ACD default; see the
list immediately following
UINT
4
SkillGroupID
The SkillGroupID of the agent SkillGroup the call is
attributed to. May contain the special value NULL_
SKILL_ GROUP (
attributed to. May contain the special value NULL_
SKILL_ GROUP (
) when not applicable or
not available.
UINT
4
SkillGroupPriority
The priority of the skill group, or 0 when skill group
priority is not applicable or not available.
priority is not applicable or not available.
USHORT
2
CallingDeviceType
The type of the device identifier supplied in the
CallingDevice ID floating field (
CallingDevice ID floating field (
USHORT
2
LocalConnectionState
The state of the local end of the connection
(
(
).
USHORT
2
EventCause
A reason for the occurrence of the event (
).
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ConnectionDeviceID
The device ID of the device associated with the
connection.
connection.
STRING
64
CallingDeviceID
(optional)
(optional)
The device ID of the calling device.
STRING
64
CallReferenceID
(optional)
(optional)
For Unified CCE systems where the Unified CM
provides it, this will be a unique call identifier.
provides it, this will be a unique call identifier.
UNSPEC
32
COCConnectionCallID
(optional)
(optional)
If specified, indicates that this call is a call on behalf
of a consult call.
of a consult call.
UINT
4
COCCallConnection
DeviceIDType
(optional)
DeviceIDType
(optional)
If specified, indicates the type of connection identifier
specified in the ConnectionDeviceID floating field for
the original call (
specified in the ConnectionDeviceID floating field for
the original call (
).
USHORT
2
Maximum message size (including header):
184
Table 5-17
CALL_SERVICE_INITIATED_EVENT Message Format (continued)