Cisco Cisco Computer Telephony Integration OS 8.5 Guide De Dépannage
Chapter 1 Problems and Symptoms
General Softphone/Desktop Problems
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Cisco ICM Software CTI OS Troubleshooting Guide Release 6.0(0)
Symptom
How do I disable the WrapupData dialog for the CTI OS Desktop with
IPCC and still have my Agents go into Wrapup state after a call?
Possible Cause
If the EnableWrapupDialog registry value is set to 0, the dialog
will be disabled on the CTI OS desktops. This will, however, not be the case
if the Agent's Desk Settings for Incoming Wrapup are set to
RequiredWithData in the ICM Configuration utility. (Refer to the Cisco ICM
Software CTI OS System Manager’s Guide for information.)
if the Agent's Desk Settings for Incoming Wrapup are set to
RequiredWithData in the ICM Configuration utility. (Refer to the Cisco ICM
Software CTI OS System Manager’s Guide for information.)
Symptom
The softphone starts correctly and the login request is successful.
However, thereafter one (or more) of the following behaviors is observed:
–
Message boxes display stating that parameters are incorrect (e.g., the
request specified an invalid AgentID).
request specified an invalid AgentID).
–
Message boxes display stating that arguments are missing (e.g.
SetAgentState: Missing required argument PositionID. Discarding
request).
SetAgentState: Missing required argument PositionID. Discarding
request).
–
Incorrect buttons are enabled.
Note
This problem may be sporadic between logins.
Possible Cause
This symptom is most likely caused by an incorrect
configuration of the Peripheral Type during server install. See
for more information on how to resolve
this problem.
Problems Making Calls
Symptom
When attempting to make a call, the dial pad displays but there is no
Make Call button visible.
Possible Cause
This symptom may occur if you are in an agent state that does
not allow you to make a call (e.g., for IPCC your agent state must be NotReady
in order to make a call. You may not make a call if your agent state is
Available). Change to the appropriate state and try again.
in order to make a call. You may not make a call if your agent state is
Available). Change to the appropriate state and try again.