Cisco Cisco Content Security Management Appliance M1070 Mode D'Emploi
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Cisco IronPort AsyncOS 7.2.0 for Security Management User Guide
OL-21768-01
Chapter 1 Setup and Installation
Figure 1-9
Support Request Page
To make a Cisco IronPort Customer Support request:
Step 1
On the Help and Support > Open a Support Case page, enter your contact
information (name, email address, and phone numbers).
information (name, email address, and phone numbers).
Step 2
Enter a description of the issue.
Step 3
Optionally, enter additional recipients’ email addresses in the Other recipients
field.
field.
By default, the support request (including the configuration file) is sent to Cisco
IronPort Customer Support when you select the check box at the top of the form.
You can also mail the configuration file to other email addresses. Separate
multiple addresses with commas.
IronPort Customer Support when you select the check box at the top of the form.
You can also mail the configuration file to other email addresses. Separate
multiple addresses with commas.
Step 4
If you already have a customer support ticket for this issue, enter the ticket
number at the bottom of the page.
number at the bottom of the page.