Cisco Cisco IOS Software Release 12.2(2)XA

P3 and P4 level problems are defined as follows:

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most 
business operations continue.

P4—You need information or assistance on Cisco product capabilities, product installation, or basic 
product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions. 

To register for Cisco.com, go to the following website:

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users 
can open a case online by using the TAC Case Open tool at the following website:

If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and 
immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following 
website:

P1 and P2 level problems are defined as follows:

P1—Your production network is down, causing a critical impact to business operations if service is 
not restored quickly. No workaround is available.

P2—Your production network is severely degraded, affecting significant aspects of your business 
operations. No workaround is available.