Cisco Cisco IOS Software Release 12.2(4)XW

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product 
or technology that is under warranty or covered by a maintenance contract.

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC 
website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most 
business operations continue.

P4—You need information or assistance on Cisco product capabilities, product installation, or basic 
product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions. 

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

Cisco.com registered users who cannot resolve a technical issue by using the TAC online resource can 
open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and 
immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following 
website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

P1—Your production network is down, causing a critical impact to business operations if service is 
not restored quickly. No workaround is available.

P2—Your production network is severely degraded, affecting significant aspects of your business 
operations. No workaround is available.

This document is to be used in conjunction with the documents listed in the 

 section.

AccessPath, AtmDirector, Browse with Me, CCIP, CCSI, CD-PAC, CiscoLink, the Cisco Powered Network logo, Cisco Systems Networking Academy, the Cisco Systems 
Networking Academy logo, Cisco Unity, Fast Step, Follow Me Browsing, FormShare, FrameShare, IGX, Internet Quotient, IP/VC, iQ Breakthrough, iQ Expertise, iQ FastTrack, 
the iQ Logo, iQ Net Readiness Scorecard, MGX, the Networkers logo, ScriptBuilder, ScriptShare, SMARTnet, TransPath, Voice LAN, Wavelength Router, and WebViewer are 
trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and Discover All That’s Possible are service marks of Cisco Systems, Inc.; and Aironet, 
ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, 
Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, FastHub, FastSwitch, GigaStack, IOS, IP/TV, 
LightStream, MICA, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, SlideCast, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are 
registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. 

All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship 
between Cisco and any other company. (0110R)

Copyright © 2001, Cisco Systems, Inc.
All rights reserved.