Cisco Cisco Email Security Appliance X1050 Guide De Dépannage
Why is my virus type report showing a lower
number of virus instances than my mail summary
report?
number of virus instances than my mail summary
report?
Document ID: 118458
Contributed by Cisco TAC Engineers.
Oct 13, 2014
Contents
Question
Answer
Answer
Question
Why is my virus type report showing a lower number of virus instances than my mail summary report?
Answer
The Virus Type report on the Cisco Email Security Appliance (ESA) or Cisco Security Management
Appliance (SMA) shows a lower number of virus instances than the mail summary report.
Appliance (SMA) shows a lower number of virus instances than the mail summary report.
Example: The report on Virus Types lists a total of three viruses, while the Mail Summary Report shows 103
virus instances.
virus instances.
The difference in reporting is caused by the Virus Type Report lists (as the name says) reporting the actual
names of viruses found by the antivirus engine, while the Mail Summary Report also counts the following
events as 'virus':
names of viruses found by the antivirus engine, while the Mail Summary Report also counts the following
events as 'virus':
AV repaired message
•
AV encrypted message that is dropped/quarantined
•
AV unscannable message that is dropped/quarantined
•
So the Mail Summary Report also lists messages that do not contain a real virus (so that it would qualify for
the virus type report), as they were not flagged as clean messages by the antivirus engine.
the virus type report), as they were not flagged as clean messages by the antivirus engine.
Updated: Oct 13, 2014
Document ID: 118458