Cisco Cisco Email Security Appliance C160 Mode D'Emploi

The defined action in a content or message filter based on URL category is not applied. 

Use the Trace feature (described in the Troubleshooting chapter) to follow the message processing 
path. 

This can occur if the Email Security appliance is unable to connect to the Cisco Web Security 
Services. See 

. 

If there are no connection issues, the URLs may not yet be categorized, or may be miscategorized. 
See 

. You can use this site to 

determine the category of a URL. 

A malicious URL was redirected to the Cisco Web Security Proxy, but the end user was able to 

access the site anyway. 

This can occur if: 

The site was not yet identified as a malicious site.  

The connection to the Cisco Web Security Proxy timed out, which should be a rare occurrence. 
Ensure that network issues are not interfering with the connection. 

Use this procedure if the appliance is unable to automatically obtain a certificate for communication with 
Cisco Web Security Services. 

Obtain the required certificate. 

Upload the certificate using Network > Certificates, or use the 

certconfig

 command in the 

command-line interface. 

In the command-line interface, enter the 

websecurityconfig

 command. 

Follow the prompts to set the client certificate for Cisco Web Security Services Authentication. 

After completing the certificate installation process, enter the 

webcacheflush

 command.