Cisco Cisco Email Security Appliance C160 Mode D'Emploi

Before you upgrade your appliance or run the installation wizard, you should back up the 
safelist/blocklist database. Safelist/blocklist information is not included in the main XML configuration 
file that contains your appliance configuration settings. 

You can also use this procedure to save a copy of the safelist/blocklist to synchronize multiple Email 
Security appliances. 

Select System Administration > Configuration File. 

Scroll to the End-User Safelist/Blocklist Database (Spam Quarantine) section. 

To troubleshoot issues with safelists and blocklists, you can view the log files or system alerts. 

When an email is blocked due to safelist/blocklist settings, the action is logged in the ISQ_log files or 
the antispam log files. Emails that are safelisted are marked as safelisted with an X-SLBL-Result-Safelist 
header. Emails that are blocklisted are marked as blocklisted with an X-SLBL-Result-Blocklist header. 

Alerts are sent out when the database is created or updated, or if there are errors in modifying the 
database or running the safelist/blocklist processes.

For more information about alerts, see 

For more information about log files, see 

 

Export the 
safelist/blocklist 

Note the path and filename of the .csv file, and modify as needed. 

Click Backup Now. 

The appliance saves a .csv file to the 

/configuration

 directory of the appliance 

using the following naming convention:

Import the 
safelist/blocklist 

This process will overwrite all existing entries in safelists and 
blocklists for all users. 

Click Select File to Restore. 

Select the desired file from the list of files in your configuration directory. 

Select the safelist/blocklist backup file that you want to restore. 

Click Restore.