Cisco Cisco Email Security Appliance C160 Mode D'Emploi

Enter your contact information (name, email address, phone, etc.)

Enter a description of the issue.

By default, the support request (including the configuration file) is sent to Cisco IronPort Customer 
Support (via the checkbox at the top of the form). You can also mail the configuration file to other email 
addresses (separate multiple addresses with commas).

If you have a customer support ticket already for this issue, enter it.

Click Send.

A trouble ticket is created. For additional information, see 

.

Sometimes when you contact Cisco IronPort Customer Support with an issue, you may be asked to 
provide insight into the network activity going into and out of the Email Security appliance. The 
appliance provides the ability to intercept and display TCP/IP and other packets being transmitted or 
received over the network to which the appliance is attached.

You might want to run a packet capture to debug the network setup and to discover what network traffic 
is reaching the appliance or leaving the appliance.

The appliance saves the captured packet activity to a file and stores the file locally to the 

captures

 

subdirectory, which is also accessible via FTP or SCP. You can configure the maximum packet capture 
file size, how long to run the packet capture, and on which network interface to run the capture. You can 
also use a filter to limit the packet capture to traffic through a specific port or traffic from a specific client 
or server IP address.