Cisco Cisco Email Security Appliance C160 Mode D'Emploi
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AsyncOS 9.5.1 for Cisco Content Security Management Appliances User Guide
Chapter 30 Policy, Virus, and Outbreak Quarantines
Working with Messages in Policy, Virus, or Outbreak Quarantines
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A message is not released from any quarantine until it has been released from all of the quarantines
in which it resides.
in which it resides.
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If a message is marked as Deleted in any quarantine, it cannot be delivered from any other quarantine
in which it resides. (It can still be released.)
in which it resides. (It can still be released.)
If a message is queued in multiple quarantines and a user does not have access to one or more of the
other quarantines:
other quarantines:
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The user will be informed whether the message is present in each of the quarantines to which the
user has access.
user has access.
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The GUI shows only the scheduled exit time from the quarantines to which the user has access. (For
a given message, there is a separate exit time for each quarantine.)
a given message, there is a separate exit time for each quarantine.)
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The user will not be told the names of the other quarantine(s) holding the message.
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The user will not see matched content that caused the message to be placed into quarantines that the
user does not have access to.
user does not have access to.
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Releasing a message affects only the queues to which the user has access.
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If the message is also queued in other quarantines not accessible to the user, the message will remain
in quarantine, unchanged, until acted upon by users who have the required access to the remaining
quarantines (or until the message is released “normally” via early or normal expiration).
in quarantine, unchanged, until acted upon by users who have the required access to the remaining
quarantines (or until the message is released “normally” via early or normal expiration).
Message Details and Viewing Message Content
Click on the subject line of a message to view that message’s content and to access the Quarantined
Message page.
Message page.
The Quarantined Message page has two sections: Quarantine Details and Message Details.
From the Quarantined Message page, you can read the message, select a Message Action, send a copy
of the message, or test for viruses. You can also see if a message will be encrypted upon release from
the quarantine due to the Encrypt on Delivery filter action.
of the message, or test for viruses. You can also see if a message will be encrypted upon release from
the quarantine due to the Encrypt on Delivery filter action.
The Message Details section displays the message body, message headers, and attachments. Only the
first 100 K of the message body is displayed. If the message is longer, the first 100 K is shown, followed
by an ellipsis (...). The actual message is not truncated. This is for display purposes only. You can
download the message body by clicking
first 100 K of the message body is displayed. If the message is longer, the first 100 K is shown, followed
by an ellipsis (...). The actual message is not truncated. This is for display purposes only. You can
download the message body by clicking
[message body]
in the Message Parts section at the bottom of
Message Details. You can also download any of the message’s attachments by clicking the attachment’s
filename.
filename.
If you view a message that contains a virus and you have desktop anti-virus software installed on your
computer, your anti-virus software may complain that it has found a virus. This is not a threat to your
computer and can be safely ignored.
computer, your anti-virus software may complain that it has found a virus. This is not a threat to your
computer and can be safely ignored.
To view additional details about the message, click the Message Tracking link.
Note
For the special Outbreak quarantine, additional functionality is available. See
Related Topics
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