Cisco Cisco Email Security Appliance C160 Mode D'Emploi

Select the incorrectly classified messages. These messages must be in EML format and the total size of 
the messages must not exceed 15 MB.

Click Create.

For more information, see 

Depending on the category of the message, you can forward each incorrectly classified message as an 
RFC 822 attachment to the following addresses:

Missed spam - 

spam@access.ironport.com

Message marked as a spam, but is not a spam - 

ham@access.ironport.com

Missed marketing message - 

ads@access.ironport.com

Message marked as a marketing message, but is not a marketing message - 

not_ads@access.ironport.com

Missed phishing message - 

phish@access.ironport.com

You can achieve best results if you use one of the following email programs to forward the message:

Apple Mail

Microsoft Outlook for Mac

Microsoft Outlook Web App

Mozilla Thunderbird

If you are using Microsoft Outlook 2010, 2013, or 2016 for Microsoft Windows, you must use the Cisco 
Email Security Plug-In or the Microsoft Outlook Web App to report incorrectly classified messages. This 
is because Outlook for Windows may not forward the message with the required headers intact. Also, 
use the mobile platforms only if you can forward the original message as an attachment. 

After your receive an email notification with the submission details, you can view and track your 
submission on Cisco Email Submission and Tracking Portal.

Log in to Cisco SecurityHub (

) using your Cisco credentials. 

Click Email Submission and Tracking.

On Email Submission and Tracking Portal, click Submissions.

Use the filters (Time Duration, Submission ID, Subject, Submitter, and Status) to find your submission.