Cisco Cisco Tunnel Terminating Gateway (TTG) Guide De Dépannage
inPilot Administration and Management
▀ Troubleshooting inPilot
▄ Cisco ASR 5000 Series inPilot Installation and Administration Guide
OL-22993-01
Possible Cause(s): The gateway configuration may be incorrect.
Action(s):
Check if correct IP is provided while adding the gateway.
Check if gateway host is reachable from inPilot.
For more information, refer to the inPilot Online Help.
Problem:
Unable to add / edit / delete RDPs.
Possible Cause(s): The RDP configuration may be incorrect.
Action(s):
Check if correct IP and port are provided while adding RDP.
Check if RDP is actually running on remote machine.
Check if RDP host is reachable from inPilot.
For more information, refer to the inPilot Online Help.
Problem:
No reports are generated from RDP.
Possible Cause(s): The RDP configuration may be incorrect.
Action(s):
Check if RDP is actually running on remote machine.
Check if the user name and password configured are correct.
For more information, refer to the inPilot Online Help.
Problem:
Duplicate reports are generated and/or the reports are incorrect.
Possible
Cause(s):
Cause(s):
inPilot might have parsed half-cooked files.
Action(s):
The chassis tags the EDR files with a prefix „prog.‟ while transferring to inPilot. After the transfer is complete,
the chassis removes the „prog.‟ tag. The „prog.‟ prefix indicates that the file is half cooked.
the chassis removes the „prog.‟ tag. The „prog.‟ prefix indicates that the file is half cooked.
Check if the EDR files with the prefix „prog.‟ are ignored.
Check if EDR file formats are configured properly.