Cisco Cisco Nexus 1100 Cloud Services Platform Guide De Dépannage

In the event of any failure on the Cisco Nexus Cloud Services Platform or loss in network connectivity, 
you can access an external USB or CD to copy the logs for troubleshooting. 

You can use the following procedure to copy the logs 

Enable the auxillary feature using the following command:

Access an external USB or CD. The physical parameter represents a physical USB or CD drive. The 
virtual parameter represents a virtual drive that is mapped through the KVM console on the CIMC.

switch# [no] mount [physical |virtual]

Copy the logs to the repository.

switch# copy bootflash:usb|v-usb|cdrom|v-cdrom| bootflash:repository

For additional information, visit one of the following support communities:

If you are unable to solve a problem after using the troubleshooting suggestions in this guide, contact a 
customer service representative for assistance and further instructions. Before you call, have the 
following information ready to help your service provider assist you as quickly as possible:

Version of the Cisco Nexus Cloud Services Platform software that you are running

Contact phone number.

Brief description of the problem 

Brief explanation of the steps you have already taken to isolate and resolve the problem

After you have collected this information, see the 

Obtaining Documentation and Submitting a Service 

Request, page 9

.