Cisco Cisco Unified Communications Manager IM and Presence Service Ver 11.5
Troubleshooting an XMPP Federation Integration
Check System Troubleshooter
If you deploy multiple IM and Presence Service clusters and you configure XMPP federation, you must turn
on XMPP federation on at least one node per cluster.
on XMPP federation on at least one node per cluster.
You must configure the same XMPP federation settings and policy on each cluster; IM and Presence Service
does not replicate the XMPP federation configuration across cluster.
does not replicate the XMPP federation configuration across cluster.
The System Troubleshooter reports if XMPP federation settings across clusters are not synchronized. The
System Troubleshooter performs the following checks:
System Troubleshooter performs the following checks:
Procedure
1. Verify the following :
a. XMPP federation is enabled consistently across intercluster peers.
b. The Secure Sockets Layer (SSL) Mode is configured consistently across intercluster peers.
c. The "Required Valid client-side certificates" is configured consistently across intercluster peers.
d. The Simple Authentication and Security Layer (SASL) settings are configured consistently across
b. The Secure Sockets Layer (SSL) Mode is configured consistently across intercluster peers.
c. The "Required Valid client-side certificates" is configured consistently across intercluster peers.
d. The Simple Authentication and Security Layer (SASL) settings are configured consistently across
intercluster peers.
e. The dialback secret is configured consistently across intercluster peers.
f. The default Admin Policy for XMPP Federation is configured consistently across inter-cluster peers.
g. The Policy hosts are configured consistently across inter-cluster peers.
2. Log in to the
Cisco Unified CM IM and Presence Service Administration
user interface. Choose
Diagnostics > System Troubleshooter
.
3. Ensure there are green check marks beside the following:
l
Verify the XMPP Federation settings match on all interclustered peers.
l
Verify that SASL settings have been correctly configured for all intercluster peers.
l
Verify that XMPP has been uniformly disabled or enabled on at least one node in each all clusters.
l
Verify that the default Admin Policy is consistent across all intercluster peers.
l
Verify that the Host Policy is consistent across all intercluster peers.
The
System Troubleshooter
provides recommended actions if it reports a problem with any of these
checks.
Note: If all tests in
System Troubleshooter
are passed and problems with exchanging IM and availability
still persist, check if the Enable use of Email Address when Federating setting on the Presence Settings
page is configured consistently across intercluster peers.
page is configured consistently across intercluster peers.
Cisco Unified Communications XMPP Federation Deployment Guide (1.4)
Page 56 of 59
XMPP Federation through IM and Presence Service