Cisco Headend System Release 2.7
Chapter 5 Troubleshooting
126
736107 Rev D
Symptom
Possible Solution
DHCT does not
show premium
channels, but does
show other
channels
1
Follow these steps:
a
Confirm that the SSC DHCT MAC address matches the
billing MAC address and that the SSC DHCT is authorized
for service.
b
Ask the DNCS operator to correct any mis-match and send a
hit to the SSC DHCT.
2
See PowerKEY/EA Issues (on page 127) for more information.
3
If these steps do not work, return the SSC DHCT to us for repair.
Mark the repair tag with S5. No Premium Channels.
DHCT shows some
copy-protected
channels, but not
all copy-protected
channels it is
authorized to
receive
The CableCARD module and the host are not bound (the host can
still receive copy-protected channels that are designated copy freely
without being bound) or the CableCARD module did not receive its
total allotment of EMMs.
1
Ask the DNCS operator to enter the IDs to bind the CableCARD
module to the host.
2
Unbind the CableCARD module from the host. Rebind the
CableCARD module to the host.
3
Ask the DNCS operator to perform a
modDhctCfg -s [MAC address of the module] on the
CableCARD module.
4
If these steps do not work, return the SSC DHCT to us for repair.
Mark the repair tag with S5. No Premium Channels.
Front panel LED
displays
for 1
second before the
DHCT reboots
The Cyclic Redundancy Check verification on the Bootloader
code failed. You might be able to stage the DHCT, but the DHCT
might not accept an OS upgrade in the future.
Return the DHCT to us for repair. Mark the repair tag with D7.
Error Code (BRXX, ERXX, or XXXX).
Front panel LED
displays
for 5
seconds before the
DHCT reboots
The test of the internal DRAM failed:
If the condition was a one-time occurrence, after rebooting the
DHCT, the DHCT boots correctly into the OS and resident
application.
If this problem continues, the DHCT reboots continuously and
display this message. Return the DHCT to us for repair. Mark the
repair tag with D7. Error Code (BRXX, ERXX, or XXXX).