Cisco Headend System Release 2.5 Manuel De Maintenance
Chapter 5 Troubleshooting
134
4024836 Rev D
Symptom
Type of
DHCT
Possible Solution
ISE errors
continually
increment
when an
instant hit is
sent to the
DHCT from
the billing
system or
from the
DNCS
Unstaged
1
Do the MAC addresses and Secure Micro for the
CableCARD module match what is recorded in the DNCS?
–
–
If yes, follow these steps:
i Ask the DNCS operator to perform a
modDhctCfg -s [MAC address of the module] on
the CableCARD module.
ii Stage the CableCARD module again.
–
If no, continue with step 2.
2
Follow these steps:
a
Delete the SSC DHCT from the DNCS.
b
Contact us to have new EMMs built.
c
Try to stage the SSC DHCT again using the new EMMs.
3
If these steps do not work, return the DHCT to us for repair.
Mark the repair tag with S1. No EMMs/ISE/EA.