Cisco Headend System Release 2.7 Guide De Dépannage
Troubleshoot Digital EAS Equipment
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Troubleshooting Monroe System with Digital Envoy Performance
Follow these steps to troubleshoot EAC performance in the Monroe system when
Follow these steps to troubleshoot EAC performance in the Monroe system when
using the Digital Envoy EAC.
1 From a DOS prompt on the Digital Envoy EAC, ping the Ethernet address of the
1 From a DOS prompt on the Digital Envoy EAC, ping the Ethernet address of the
ISDS to verify communication from the EAC to the ISDS.
2 Monitor the dynamic logging of message processing and transmission using a
DOS window by clicking JAVA on the lower toolbar.
3 Check the content of this window for the type of message transferred, the date
and time stamp, and the response time of the ISDS.
4 Follow these steps to view the log.log file to verify that the messages recorded
there have a current time and date stamp.
a Click Stop on the Digital Envoy GUI.
b Minimize the Digital Envoy GUI.
c Minimize the DOS window.
d Click the Windows Explorer icon.
e Find and select the C:\java\altronix\ directory.
f Find and double-click the log.log file located in the C:\java\altronix
a Click Stop on the Digital Envoy GUI.
b Minimize the Digital Envoy GUI.
c Minimize the DOS window.
d Click the Windows Explorer icon.
e Find and select the C:\java\altronix\ directory.
f Find and double-click the log.log file located in the C:\java\altronix
directory. The log.log file opens in Windows WordPad.
g View the list of messages that are recorded in the log.log file and verify that
they have a current time and date stamp.
Important: If the messages do not have a current time and date stamp, call
Cisco Services for further assistance.
5 Follow these steps to return to the Digital Envoy GUI.
a Close Windows WordPad.
b Close Windows Explorer.
c Click Envoy, and then click Java on the Windows taskbar. The Digital Envoy
b Close Windows Explorer.
c Click Envoy, and then click Java on the Windows taskbar. The Digital Envoy
GUI maximizes.
d Click Start on the Digital Envoy GUI.
For more troubleshooting information, refer to the documentation that came with
your EAC system.