Cisco Headend System Release 2.5 Guide De Dépannage
Chapter 7 Troubleshooting
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Troubleshoot Digital EAS Equipment
If you have problems with your digital EAS equipment, please refer to the
appropriate documentation provided with your equipment, or contact the
manufacturer.
This document refers to the manufacturers and distributors of digital EAS
equipment used by our customers. The Emergency Alert Controller (EAC) resides at
your site and serves as an interface between your EAS receiver and the ISDS. The
following companies manufacture EAC solutions that are known to work with the
ISDS:
Sage Alerting Systems, Inc. (MegaHertz)
Trilithic, Inc. (Trilithic)
Frontline Communications (Frontline)
Monroe Electronics (Digital Envoy)
Note: The Monroe Electronics EAS uses an encoder/decoder manufactured by
Note: The Monroe Electronics EAS uses an encoder/decoder manufactured by
the HollyAnne Corporation.
Troubleshoot the Emergency Alert Controller
This section provides information to help you troubleshoot your Emergency Alert
Controller (EAC) configuration.
Important: Some configuration and troubleshooting information is provided for
Important: Some configuration and troubleshooting information is provided for
third-party equipment (such as MegaHertz, Trilithic, Monroe, and Frontline).
However, you should always refer to the documentation that comes with that
equipment when you configure or troubleshoot that equipment. The scope of this
information is to make sure that equipment can communicate with our equipment,
not to be a comprehensive configuration and troubleshooting guide for third-party
equipment.
Troubleshoot the EAC PC
Important: When troubleshooting your EAC, if any of the settings are incorrect, go
Important: When troubleshooting your EAC, if any of the settings are incorrect, go
to the section pertaining to your system in Verify Your EAS Equipment
Configuration (on page 5), and follow the verification procedures listed there. If you
need additional assistance, call Cisco Services.
Use the following information to troubleshoot your EAC configuration.
Use the following information to troubleshoot your EAC configuration.