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Customer Case Study
EXECUTIVE SUMMARY
CSBP LIMITED
● Chemicals for agriculture and mining
● Perth, Western Australia
● 780 employees
● 25 IT staff
● Perth, Western Australia
● 780 employees
● 25 IT staff
BUSINESS CHALLENGE
● Increase process efficiency
● Improve data processing and reliability
● Simplify administration
● Improve data processing and reliability
● Simplify administration
SOLUTION
● Deploy Cisco Tidal Enterprise Scheduler to
automate and manage ERP processes
BUSINESS RESULTS
● Reduced data processing time window
● Better business process flows
● Easier administration
● Faster deployment of new processes
● Better business process flows
● Easier administration
● Faster deployment of new processes
Chemical Manufacturer Deploys Enterprise
Scheduling Model
Scheduling Model
CSBP saves time and reduces costs using intelligent automation solution.
Business Challenge
Since 1910, CSBP Limited, headquartered in Australia, has been a
global leader in manufacturing chemicals for agriculture and mining
uses.
CSBP operates in a dynamic business context of growth,
geographically dispersed customers, and a diverse product portfolio.
To support data needs in the face of those multifaceted and evolving
business factors, the company has to continuously improve data
center efficiency. So IT strives to make complex business processes
smoother and administration simpler.
CSBP’s approach to managing business processes was good, but
the data processing steps required too much staff involvement to run
smoothly and on time. That model was neither scalable enough nor
flexible enough for the long run.
Like many enterprises, CSBP business processes touch more than
one application. The company wanted to bring more cohesiveness and unity to business process data flows that
access diverse applications using automated job scheduling
Unifying jobs into larger, smoother, gapless processes that require less intervention would increase data center
efficiency for CSBP and reduce the potential for problems.
The company identified processes across financials, sales and marketing analysis, and customer management
applications that had potential to become more efficient. Regardless of the category, the challenges were the
same, so the company realized that a single automated enterprise job scheduling solution would help make a
variety of processes and tasks more efficient. The solution would streamline processes and reduce data
processing time windows. It would reduce risk to data quality by providing automated monitoring and alerting. Also,
automation would make administration easier through a consolidated view of all processes and a single interface
for defining processes.
One key business process to transition was invoicing. Timely invoicing is important to CSBP and its customers,
because it is closely tied to customer service, product delivery, and cash flow. Therefore, invoices were sent on
schedule, but often credits were issued to reflect special pricing and discount information in the customer contracts.
That happened because sometimes orders could not be compared with contracts within the invoicing time window.