Cisco DNCS System Release 2.8 3.8 4.3 Guide De Montage
What to Look for in the signonCount Data
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Concentrate on Three Fields
Allow the system to gather signonCount data for several minutes and then examine
the numbers in the following fields:
the numbers in the following fields:
Verified Rcvd (Verified Received)
Verified Sent
DAVIC Made
These fields track the number of sign-on requests made by DHCTs (Verified Rcvd
and Verified Sent), as well as the number of sign-on requests that were successful
(DAVIC Made). Ideally, the numbers in the three fields should be equal.
and Verified Sent), as well as the number of sign-on requests that were successful
(DAVIC Made). Ideally, the numbers in the three fields should be equal.
When to Call Cisco Services for Assistance
If you notice that the numbers in the DAVIC Made column are regularly becoming
less than the numbers in the Verified Rcvd and Verified Sent columns, your DHCTs
may be having trouble signing on and may be contributing to network congestion.
Contact Cisco Services. Cisco Services engineers may log in to your system and
examine the logfiles associated with the hctmConfig, hctmMac, and hctmProvision
processes. Additionally, Cisco Services engineers may instruct you to run the
signonCount utility in Fix Mode On.
less than the numbers in the Verified Rcvd and Verified Sent columns, your DHCTs
may be having trouble signing on and may be contributing to network congestion.
Contact Cisco Services. Cisco Services engineers may log in to your system and
examine the logfiles associated with the hctmConfig, hctmMac, and hctmProvision
processes. Additionally, Cisco Services engineers may instruct you to run the
signonCount utility in Fix Mode On.
Important: Do not run the utility in Fix Mode On unless you have been instructed to
do so by Cisco Services engineers.
do so by Cisco Services engineers.
If the TOTAL PERCENTAGE SIGN-ON number is less than 85 percent, contact
Cisco Services. There are a number of possible reasons for low sign-on percentages.
Most are easily remedied; however, they must be looked at on a case-by-case basis.
Cisco Services. There are a number of possible reasons for low sign-on percentages.
Most are easily remedied; however, they must be looked at on a case-by-case basis.
Important: If your system is not currently operating in a typical manner, do not
proceed with this upgrade. Instead, call Cisco Services.
proceed with this upgrade. Instead, call Cisco Services.