Cisco Cisco Explorer Set-top Software Version 2.1 Mode D'Emploi
Chapter 15 MR-DVR and DVR Issues
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749244 Rev G
DHCT Does Not Boot
Description
Subscribers cannot record programs on an MR-DVR server DHCT, and when
attempting to do so, they receive one of the following messages:
Recording not available
Not Authorized message
Possible Causes
The MR-DVR home entertainment server is not authorized for the PVR package.
Diagnosing the Issue
See the following table to diagnose why a program is not recording on the MR-DVR
server DHCT.
Important: The page number for MR-DVR diagnostic screens vary and depend on
Important: The page number for MR-DVR diagnostic screens vary and depend on
the version of SARA that is loaded on the DHCT
Access the following
diagnostic screen.
diagnostic screen.
Evaluate the
following field.
following field.
What value do I want to see?
Page varies (dependent
on version of SARA)—
MR-DVR App Info
diagnostic screen
on version of SARA)—
MR-DVR App Info
diagnostic screen
SERVER/Authorized
Yes—desired value
Note: If No appears, call your
DNCS administrator to verify that
the DHCT is authorized for the
MR-DVR package.
DNCS administrator to verify that
the DHCT is authorized for the
MR-DVR package.
Page Varies—DVR HDD
Information diagnostic
screen
Information diagnostic
screen
SERVER/HDD Status READY—desired value
Note: If Not Ready appears, verify
that the DVR packages exists and
that the MR-DVR channel is on the
channel map.
that the DVR packages exists and
that the MR-DVR channel is on the
channel map.