Cisco Cisco Explorer Set-top Software Version 2.1 Mode D'Emploi
Program Recorded on the MR-DVR Server Does Not Play on the MR-DVR Client
749244 Rev G
221
Program Recorded on the MR-DVR Server Does
Not Play on the MR-DVR Client
Description
Subscribers cannot play back programs on an MR-DVR client DHCT. When
attempting to play back a program, an "ATTENTION: DVR playback service is not
available" message appears.
Possible Causes
The eVOD application is not loaded on the MR-DVR client DHCT.
MR-DVR server DHCT is not authorized as a server.
The client DHCT is not authorized for the MR-DVR package.
A connection issues exists between the MR-DVR server and client DHCTs.
Diagnosing the Issue
See the following table to diagnose why a program recorded on an MR-DVR server
DHCT will not play on an MR-DVR client DHCT on the same in-home network.
Important: The page number for MR-DVR diagnostic screens vary and depend on
Important: The page number for MR-DVR diagnostic screens vary and depend on
the version of SARA that is loaded on the DHCT.
Access the following
diagnostic screen.
diagnostic screen.
Evaluate the
following field.
following field.
What value do I want to see?
Page 13—SAM Information DOWNLOADED
APPS
eVOD—eVOD application and
version number should be listed
with version information
version number should be listed
with version information
Note: If eVOD is not present on
page 13, contact your DNCS
administrator to load the
application.
page 13, contact your DNCS
administrator to load the
application.
Page varies—In-Home
Protocol Server
Connections diagnostic
screen
Protocol Server
Connections diagnostic
screen
Remote Ihp Mac
MAC Address—desired value
Note: If Unavailable appears,
check the in-house network setup.
You can also perform a loopback
test.
check the in-house network setup.
You can also perform a loopback
test.