Cisco Cisco Explorer Set-top Software Version 2.1 Mode D'Emploi
Chapter 15 MR-DVR and DVR Issues
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DVR is Freezing or Tiling on Playback
Description
The picture on playback of a recorded video freezes, or the picture shows blocking
or tiling (macroblocking).
Possible Causes
External signal interference
A problem with the signal strength or signal level exists
Software (code) may be out-of-date
Diagnosing the Issue
See the following table to diagnose why DVR recordings are freezing or tiling on
playback.
Access the following
diagnostic screen.
diagnostic screen.
Evaluate the
following field.
following field.
What value do I want to see?
Page 3—Software Versions
and Serial Numbers
and Serial Numbers
Software Versions
Latest software versions—call
your DNCS administrator to verify
that the software is up-to-date
your DNCS administrator to verify
that the software is up-to-date
Page 4—Statuses and
Network Parameters
Network Parameters
Important: If all of these
values are 0 and
macroblocking still exists,
contact Cisco Services.
values are 0 and
macroblocking still exists,
contact Cisco Services.
MPEG STATS
PEI
PER
SER
RST
A/V Disc
0—desired value
Note: If all of these values are 0
and macroblocking still exists,
check the QAM and the quality of
feed coming out of the QAM. If the
QAM and the feed are acceptable,
contact Cisco Services.
and macroblocking still exists,
check the QAM and the quality of
feed coming out of the QAM. If the
QAM and the feed are acceptable,
contact Cisco Services.