Cisco Cisco Unified Provisioning Manager 8.5 Livre blanc
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What Happens If a UPM User Tries to Update a Subscriber Password and the UCM is LDAP
Integrated?
Integrated?
If UCM is integrated with LDAP, UPM doesn’t show an option to change the subscriber password on UCM but will
still show an option to change the subscriber PIN on UCM. This is because the PIN is still stored locally in UCM. If
the user has services on both LDAP-integrated and non-LDAP-integrated UCM then UPM will still show the option
to change the subscriber password on UCM but will apply the change only to the UCM that is not integrated with
LDAP.
Are the Configuration of 7916 Sidecards and VG224 Analog Voice Gateway Lines Supported in UPM?
The 7916 sidecards are supported, but VG224 Analog Voice Gateway lines are not. The 7916 sidecards won’t be
shown as top-level products, but when you order a phone, they will show up in the Advanced Order Configuration
section under the attribute “Module 1” and “Module 2.”
Troubleshooting Tips
Install or Upgrade
Problem
Install fails - “msiexec failed with 1625”.
Recommended action
The user installing Cisco Unified Provisioning Manager does not have Windows administrator privileges and so
cannot create a Windows user account. Clean up the machine, log in as administrator, and try installing again.
Problem
Install fails - “msiexec failed with 1603”.
Recommended action
Please check the following:
●
Cisco Security Agent is not running
●
Windows Secondary Logon service is running
●
There is a group named Users
●
Service Pack 1 or Service Pack 2 is installed
Problem
Upgrade fails - “The system is not in a safe state to upgrade at this point. For more details, please check the
install.log file.”
Recommended action
This indicates that one of the conditions for the system to be in safe state has failed.
●
No orders are in the Released state
●
All workflows are in the Finished state
●
No infrastructure, subscriber, or domain synchronizations are running
●
No batch projects are running or are in the active state