Cisco Cisco Customer Response Solution Downloads Guide De Dépannage

Enter a different port in the RMI Port Number field.

Stop and then restart the Cisco Unified CCX Engine.

The Application subsystem is in partial service and the Application Tasks real-time report 

shows an application running for an unexpectedly long time.

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.

If an application does not receive a disconnect signal after a call, and the application does 

not have an error handling mechanism to detect that the call has ended, the Application subsystem might 
go into partial service. In addition, Application Tasks real-time report might show an application running 
for an unexpectedly long time.

Ensure that the application script includes error handling that prevents infinite 

retries if a call is no longer present.

Installing Cisco Unified CCX Server into a corporate Active Directory to take advantage of a 

single logon to access the DESKTOP_CFG share, instead of creating local logon account and local 
permissions on the Cisco Unified CCX Server, results in some services not being registered. For 
example, when installing new product features, such as MRCP TTS, or VoIP Monitor Server, some 
services might not register.

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.

Domain security policies can affect the installation, and some services might not get 

registered. The installation appears to complete without problems.

To correct this problem, complete the following steps:

Remove the Cisco Unified CCX server from Active Directory back into a local workgroup and then 
reboot.

Log on as the local Administrator, and then run the necessary installer CD.

Reboot and complete any new setup and configuration.

Re-add the Cisco Unified CCX server back into the Active Directory.