Cisco Cisco Customer Response Solution Downloads Guide De Dépannage
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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Cisco Unified CCX Historical Reporting Problems
Search dialog box and Preview tab appear in English on Windows system with
locale set to German
locale set to German
Symptom
When running the Cisco Unified CCX Historical Reports client on a computer with an English
version of Windows for which the system locale has been set to German, the Search dialog box and the
Previews on the Report Viewer still appear in English.
Previews on the Report Viewer still appear in English.
Error Message
None
.
Possible Cause
Limitation of the Report Viewer.
Recommended Action
Install a German version of the operating system.
Dialog box does not appear as expected when report is exported
Symptom
The Exporting Records dialog box does not appear as expected when a scheduled report is
exported.
Error Message If the report is being exported, the following message will appear at
or near the end of the file:
or near the end of the file:
Note: Getting report contents may take considerable amount of time
based on the size of the contents...Pls wait...
Possible Cause
This dialog box appears only after the client system fetches the required database records.
For a large report, fetching records can take a long time.
Recommended Action
Wait for the export operation to complete. Or, check the CiscoSChPrintExport.log
file.
Error when choosing an option from the Historical Reporting web page
Symptom
An error message appears when you choose an option from a web page in Cisco Historical
Reporting.
Error Message Not defined.
Possible Cause
The Cisco Unified CCX Node Manager service or the MSSQLServer service might not
be running, or there might be a problem connecting to the Cisco Unified CCX database.
Recommended Action
Complete the following steps:
Step 1
Ensure that the Cisco Unified CCX Node Manager service is running on the Cisco Unified CCX server.
Step 2
Ensure that the MSSQLServer service is running on the Cisco Unified CCX server.
Step 3
On the Cisco Unified CCX server, choose Start > Settings > Control Panel > Administrative Tools >
Data Sources (ODBC) and make sure that ODBC System DSNs dsn_cra and DSN_SCH_DB are
properly configured.
Data Sources (ODBC) and make sure that ODBC System DSNs dsn_cra and DSN_SCH_DB are
properly configured.