Cisco Cisco Smart CallConnector Server and Advanced Client Guide De Montage
Quick Reference Guide
12 Cisco Smart CallConnector Advanced Client
Figure 6 VoiceView Right-Click and Action Menus
To View Instant Messages Details
Step 1.
Double-Click on Instant Message summary for you want to view the sent and received messages.
Step 2.
You can click on View in the Action menu or from the Right-Click menu.
To Send Messages to the Caller
Option 1
Click on the Action Menu to display the available message addresses. Select an address to send a
message in that media to the caller.
message in that media to the caller.
Option 2
You can right-click on the contact to display the available message addresses. Select an address to send
a message in that media to the caller.
a message in that media to the caller.
To Make a Call
Step 1.
Select the call or IM log.
Step 2.
Click on the Action Menu or right-click to display the menu of numbers and select the telephone number to
call. If the caller is not in your directory, then the Callback option will be available.
call. If the caller is not in your directory, then the Callback option will be available.
To Transfer From Logs
Option 1 Select the connected call and right-click on the log entry. Then select the Transfer item. If you are
currently on a call, the transfer button will be enabled. Select the number to transfer. Upon ringing or
answer, click on Transfer Complete to release the call.
answer, click on Transfer Complete to release the call.
Option 2 Drag the call and drop it on a voice message in the Log window. The call will be transferred to the work
number.
To Set Up Conference from Logs
Option 1 Drag the Log entry to an existing call in the Call window, on answer, click on Conference Complete.
Option 2 Right click on the contact and select Conference and then the contact’s number from the sub-menu.