Cisco Cisco Smart CallConnector Server and Advanced Client Guide De Montage
Quick Reference Guide
Cisco Smart CallConnector Advanced Client 15
Select Voice Message Type to View
Option 1
Click on the Filter button in the search toolbar. The list of message types will be displayed
including New Messages, Saved Messages and Priority Messages. Select the Message
type to view from the list.
including New Messages, Saved Messages and Priority Messages. Select the Message
type to view from the list.
To Send Messages to the Caller
Option 1
Click on the Action Menu to display the available message addresses. Select an address to send a
message in that media to the caller.
message in that media to the caller.
Option 2
You can right-click on the contact to display the available message addresses. Select an address to
send a message in that media to the caller.
send a message in that media to the caller.
To Make a Call
Step 1.
Select the voice message.
Step 2.
Click on the Action Menu or right-click to display the menu of numbers and select the telephone number
to call. If the caller is not in your directory, then the Callback option will be available.
to call. If the caller is not in your directory, then the Callback option will be available.
To Transfer From VoiceView
Option 1
Select the connected call and right-click on the voice message. Then select the Transfer item. If you
are currently on a call, the transfer button will be enabled. Select the number to transfer. Upon ringing or
answer, click on Transfer Complete to release the call.
are currently on a call, the transfer button will be enabled. Select the number to transfer. Upon ringing or
answer, click on Transfer Complete to release the call.
Option 2
Drag the call and drop it on a voice message in the VoiceView window. The call will be transferred to
the work number.
the work number.
To Set Up Conference from VoiceView
Step 1. Drag the voice message to an existing call in the Call window, on answer, click on Conference
Complete.
Step 2. Right click on the contact and select Conference and then the contact’s number from the sub-menu.
To Delete a Voice Message
Step 1
Select a voice message in the VoiceView window.
Step 2
Click on the Action Menu or open the right-click menu and select Delete to delete the message..
Step 3
You can also click on the voice message and then click on the Options button to select theDelete
option.
option.
To Mark a Message as Read
Step 1
Select a voice message in the VoiceView window.
Step 2
Click on the right-click menu and select the Mark As Read option. The message will be marked as
read in CUE.
read in CUE.
You can also click on the voice message and then click on the Options button to select the Delete option.
To Synchronize Voice Mail Greeting to your Presence State
Step 1
From the VoiceView Options menu, select Status/Greeting Option.
Step 2
Enable the checkbox for Status-based Voicemail greeting. And for each presence state, select an
available greeting message.
available greeting message.
Step 3
Click OK to save the changes.