Cisco Cisco IP Contact Center Release 4.6.1
Input File Formats
When using the AgentCfg.exe tool to import data, the input files must be formatted as described
below. Note that the _ _TABLE and _ _COLUMNS and the line below each is considered the
header. The header is not always required. The beginning of this section indicates when the
headers are needed.
below. Note that the _ _TABLE and _ _COLUMNS and the line below each is considered the
header. The header is not always required. The beginning of this section indicates when the
headers are needed.
Agent Configuration Data File
The input file must contain the list of all the agents configured on the ACD for that peripheral
in the following format:
in the following format:
_ _TABLE
Agent
Indicates the name of the table to which the data will be configured. The table name is always
Agent (do not change this line).
Agent (do not change this line).
_ _COLUMNS
Indicates the tab delimited column names corresponds to the data values (do not change this
line). The columns need to be in the order as shown below:
line). The columns need to be in the order as shown below:
PeripheralNumber<tab>FirstName<tab>LastName<tab>Description<tab>PeripheralName
1045<tab>F1045<tab>L1045<tab>Auto Configured by Router<tab>F1045.L1045
1046<tab>F1046<tab>L1046<tab>Auto Configured by Router<tab>F1046.L1046
1047<tab>F1047<tab>L1047<tab>Auto Configured by
Router<tab>F1047.L1047<eof>
The following indicates the tab delimited data values correspond to the column names:
1045<tab>F1045<tab>L1045<tab>Auto Configured by Router<tab>F1045.L1045
Skill Group Member Configuration Data File
Note that the __TABLE and __COLUMNS and the line below each is considered the header.
The header is not always required.
The header is not always required.
The input file contains the list of all the skill group member data as a relation between skill
group and agents, which configured on the ACD for that peripheral in the following format:
group and agents, which configured on the ACD for that peripheral in the following format:
_ _TABLE
Skill_Group_Member
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)
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Chapter 7: Configuring Skill Targets
Agents