Cisco Cisco IP Contact Center Release 4.6.1

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Always select a specific member from the Primary Filter, even if only one exists. For example,
for the Dialed Number/Script Selector List tool, always select a specific Routing client and
Customer. In addition to reducing the number of records loaded and listed, this also improves
response time when navigating through the list of records and when adding new ones.

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Specify an Optional Filter whenever possible to further reduce the number of records retrieved.
For example, when using the Dialed Number/Script Selector List tool, this could be a Name,
Dialed number string, or Description.

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Separate the operation of adding records from editing existing records. In addition to selecting
the targeted Primary Filter, specify a unique Optional Filter for the new record that will result
in no existing records being loaded. For example, when using the Dialed Number/Script
Selector List tool, specify the exact Dialed Number string to be added. The retrieval response
time will be almost instantaneous and the list of records being added will be easier to manage.

If any editable field is changed, an additional dialog appears (below the Select filter data dialog)
displaying the original filter settings. In addition, the tree list box and all buttons except Retrieve,
Close, and Help are disabled.

Clicking Close cancels the filter changes and returns the fields to their original settings. Clicking
Retrieve closes the Select filter data dialog and enables the display (in the tree list box) of the
record retrieved based on the selected filter criteria.

The following table describes how the optional filters, the check box, and the filter buttons work
for all the Bulk Insert, Explorer, and List tools.

None in the optional filter box means no optional filtering. All data is displayed
for the selected records.

The optional fields to filter on differ by record type according to both the fields
in a record and the fields considered useful as filters.

The Condition filter is ignored.

None

Select one of the text conditions
(Contains, Ends With, Starts With, Is

A text filter (for example, Description)

Blank) and enter an appropriate entry
in the Value field.

Select one of the numeric conditions
(Equal, Greater Than, Less Than, Not

A numeric filter (for example, Trunk
Number)

Equal) and enter an appropriate entry
in the Value field.

The available numeric conditions can
change depending on the record data.
For example Equal or Not Equal might
be the only choices.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)