Cisco Cisco IP Contact Center Release 4.6.1 Guide De Conception

installations include a VRU peripheral (for Unified CVP), a Cisco Unified CM peripheral, and an Expert 
Advisor peripheral. Cisco Unified CM and Expert Advisor PGs are best located physically near their 
respective peripherals, but VRU PGs need not be.

The co-residency rules are as follows:

One machine can host no more than two PGs.

One PG can host no more than two types of peripherals (types of PIMs).

In order for one PG to host two types of peripherals:

It must be configured as a Generic PG; and

One of the types must be a VRU PG.

In most cases, Setup and the PG Explorer will allow you to configure machines that do not meet these 
restrictions. However, when you start up the PGs, only two will actually start.

Unified Expert Advisor implements an active/standby high availability model for its runtime servers and 
a buffering high availability model for its reporting servers.

Unified Expert Advisor runtime servers operate in an active/standby fashion. Typically the primary 
server will be active and the backup server (also called the high availability server) will be in standby 
mode. Under normal conditions, all calls are handled by the active server. The only thing the standby 
server does is keep track of expert advisor login and presence states, but it does that only in order to 
avoid having to gather the data all at once if a failover occurs.

The rules for setting up duplexed PGs and Unified Expert Advisor runtime machines, as depicted in 

, are as follows:

PG A should connect to the primary runtime server.

PG B should connect to the backup runtime server.

There may be no cross-connections between PG A and the backup runtime server, or vice versa.

This is because the primary and backup servers are envisioned to be located at physically different sites, 
across a WAN from each other. The WAN link between PG sides is guaranteed (via Unified ICM design 
guidelines) to be high bandwidth, low latency in nature, but there is no such guarantee for the connection 
between a PG and its peripheral. Also, transmitting data across a WAN link could lead to security 
concerns that are not a problem with LAN links.