Cisco Cisco IP Contact Center Release 4.6.1 Fascicule
1-23
Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 1 Architecture Overview
Unified CCE Components, Terminology, and Concepts
Figure 1-10
Unified System CCE with IP IVR
Figure 1-11
Unified System CCE with Unified CVP
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Optional
IPIVR
Admin Browser
WebView Browser
Agent Desktop
Unified CM Cluster
Central Controller
Agent/IVR Controller
Outbound
Controller
Multichannel
Controller
CAD Services
Admin and Reporting
Optional
CCMP
Admin and Reporting
Central Controller
Agent/IVR Controller
Outbound Controller
Multichannel Controller
CAD Services
CCMP
Optional
Optional
Admin Browser
WebView Browser
Admin Desktop
Unified CM Cluster
CVP
CVP Controller
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