Cisco Cisco IP Contact Center Release 4.6.2 Guide De Montage
6-1
Remote Silent Monitoring Installation and Administration Guide
C H A P T E R
6
RSM Services
This chapter describes how to enable the two RSM services, VLEngine and
PhoneSim, so that they run upon startup. (The installer automatically enables the
VLEngine and PhoneSim services to run at startup.)
PhoneSim, so that they run upon startup. (The installer automatically enables the
VLEngine and PhoneSim services to run at startup.)
Information on how to remove RSM from your Cisco environment, as well as all
of its settings and components, is also provided.
of its settings and components, is also provided.
RSM Enable, Check, Restart
The following procedures describe how to enable
VLEngine and PhoneSim
,
ensure that RSM is properly installed and running, and restart the RSM services,
if necessary.
if necessary.
To enable the VLEngine and PhoneSim services:
Step 1
Navigate to Start > Settings > Control Panel.
Step 2
Click Administrative Tools, then click Services.
Step 3
Right-click the Cisco-RSM-VLEngine service, then select Properties.
Step 4
Select Automatic from the Startup type pull-down menu.
Step 5
Click Start for Service status.
Step 6
Click OK to save your settings. The service will now start upon server startup.
Step 7
Repeat steps 3 through 6 for the Cisco-RSM-PhoneSim service, to start the
PhoneSim service upon server startup.
PhoneSim service upon server startup.