Cisco Cisco Unified Contact Center Enterprise 9.0(2) Note De Mise
An emergency is either a condition in which a system is under active attack or a condition
for which a severe and urgent security vulnerability should be reported. All other conditions
are considered nonemergencies.
for which a severe and urgent security vulnerability should be reported. All other conditions
are considered nonemergencies.
•
Nonemergencies - psirt@cisco.com
In an emergency, you can also reach PSIRT by telephone:
•
1 877 228-7302
•
1 408 525-6532
Note: We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt
any sensitive information that you send to Cisco. PSIRT can work from encrypted information
that is compatible with PGP versions 2.x through 8.x. Never use a revoked or an expired
encryption key. The correct public key to use in your correspondence with PSIRT is the one
that has the most recent creation date in this public key server list:
any sensitive information that you send to Cisco. PSIRT can work from encrypted information
that is compatible with PGP versions 2.x through 8.x. Never use a revoked or an expired
encryption key. The correct public key to use in your correspondence with PSIRT is the one
that has the most recent creation date in this public key server list:
The link on this page has the current PGP key ID in use.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco
Technical Support & Documentation website on Cisco.com features extensive online support
resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance
Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service
contract, contact your reseller.
Technical Support & Documentation website on Cisco.com features extensive online support
resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance
Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service
contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools
for troubleshooting and resolving technical issues with Cisco products and technologies. The
website is available 24 hours a day, at this URL:
for troubleshooting and resolving technical issues with Cisco products and technologies. The
website is available 24 hours a day, at this URL:
Access to all tools on the Cisco Technical Support & Documentation website requires a
Cisco.com user ID and password. If you have a valid service contract but do not have a user ID
or password, you can register at this URL:
Cisco.com user ID and password. If you have a valid service contract but do not have a user ID
or password, you can register at this URL:
Note: Use the Cisco Product Identification (CPI) tool to locate your product serial number
before submitting a web or phone request for service. You can access the CPI tool from the
Cisco Technical Support Website by clicking the Tools & Resources Tools. Choose Cisco
Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco
Product Identification Tool RMAs. The CPI tool offers three search options: by product ID
before submitting a web or phone request for service. You can access the CPI tool from the
Cisco Technical Support Website by clicking the Tools & Resources Tools. Choose Cisco
Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco
Product Identification Tool RMAs. The CPI tool offers three search options: by product ID
ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
5
Preface
Obtaining Technical Assistance