Cisco Cisco E-Mail Manager Unity Integration Option Mode D'Emploi
6-7
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Agent Reports
agent28: Agent Real Time All Fields Report
*Destination
The type of outbound task on which the agent is currently working:
None (Not Applicable)
Derived from: Agent_Real_Time.Destination
agent28: Agent Real Time All Fields Report
Overview:
Title
The name you give it when you save the report.
Subject
A table of all the selected agents listing all the available
agent real-time report data.
Note: This report is the same report as Agtskg28 report
Note: This report is the same report as Agtskg28 report
except that this report is first sorted by agent rather than by
skill group.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show all the available agent real-time data in the
Agent_Real_Time database table so that you can select
which data you want for a customized agent real-time
report.
Note: This report is designed to be saved and exported or
Note: This report is designed to be saved and exported or
copied to another format. For example, you can export the
report to an Excel spreadsheet and modify the report to suit
your needs. If that is not acceptable, you can also use a
third-party tool to customize your report.
Applicable
environment
IPCC and/or standard ACD
Template type
Real-time table
Default sort order
By agent last name, first name, media, date, time, and skill
group
Drilldowns available
No
Schema database
table
Agent
Skill Group
Agent_Real_Time