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Agent Reports

agent26: Agent Consolidated Daily Report

The media routing domain into which the agent is logged for doing this type of 

task. This is the media routing domain associated with the Skill Group in which 

the agent worked when doing this task. 
Each media routing domain has its own skill groups. If an agent is logged into 

more than one media routing domain, then that agent also belongs to more 

than one skill group.
Derived from: Media_Routing_Domain.EnterpriseName

The agent's skill group's enterprise name and skill target ID associated with 

the task.
Derived from: Skill_Group.EnterpriseName Skill_Group.SkillTargetID

The date when the record was generated in MM/DD/YY (month, day, year) 

format.
Derived from: Agent_Skill_Group_Half_Hour.DateTime

The number of tasks this agent has handled.
Derived from: Agent_Skill_Group_Half_Hour.CallsHandledtoHalf

The number of tasks that abandoned while being offered to the agent.
Derived from: Agent_Skill_Group_Half_Hour.AbandonRingCallsToHalf

The number of tasks that were offered to the agent that were redirected 

because of no answer.
Derived from: Agent_Skill_Group_Half_Hour.RedirectNoAnsCallsToHalf

The number of ICM routed calls to the agent that abandoned while the call was 

on hold and/or the number of paused tasks that the agent ended during the 

interval.
Derived from: Agent_Skill_Group_Half_Hour.AbandonHoldCallsToHalf

The number of incoming tasks that were transferred to this agent from other 

agents within the same peripheral that did not go to IVR for queuing.
Derived from: Agent_Skill_Group_Half_Hour.TransferredInCallsToHalf