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Agent Reports

agteam22: Agent Team Task Summary Daily Report

The media routing domain into which the agent is logged for doing this type of 

task. This is the media routing domain associated with the Skill Group in which 

the agent worked when doing this task. 
Each media routing domain has its own skill groups. If an agent is logged into 

more than one media routing domain, then that agent also belongs to more 

than one skill group.
Derived from: Media_Routing_Domain.EnterpriseName

The agent's last name and first name.
Derived from: Person.LastName + ' ' + Person.FirstName

Date (no label)

The date of the selected row's data in MM/DD/YYYY (month, day, year) format.
Derived from: Agent_Skill_Group_Half_Hour.DateTime

The total time period the agent was logged in measured in HH:MM:SS (hours, 

minutes, seconds) format.
Derived from: Agent_Skill_Group_Half_Hour.LoggedOnTimeToHalf

The number tasks that the agent ended in the given interval.
Derived from: Agent_Skill_Group_Half_Hour.CallsHandledToHalf

The number of times that this agent received a direct internal or external 

incoming call. This includes direct calls that were received from another agent 

through the transfer or conference key that dialed the agent’s extension 

directly without going through ICM scripting.
Derived from: Agent_Skill_Group_Half_Hour.InternalCallsRcvToHalf

The number of external outgoing calls that the agent made from the ACD 

extension.
Derived from: Agent_Skill_Group_Half_Hour.AgentOutCallsToHalf

The number of internal outgoing calls that the agent made from the ACD 

extension.
Derived from: Agent_Skill_Group_Half_Hour.InternalCallsToHalf