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Cisco Cisco IPCC Web Option Mode D'Emploi

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Agent Reports
agteam24: Agent Team Performance Summary Daily Report
 
*Agent Time Spent: Wrap Up Time
The time the agent spent in Wrap Up on incoming and outgoing calls, 
measured in HH:MM:SS (hours, minutes, seconds) format.
Derived from: (Agent_Skill_Group_Half_Hour.WorkNotReadyTimetoHalf + 
Agent_Skill_Group_Half_Hour.WorkReadyTimeToHalf)
Media Summary
The totals of agent data for a media routing domain, in which the agent was 
logged during the given interval
Agent Team Summary
The total agent data in the agent team.
Report Summary
The total agent data for all agent teams in the report.