Cisco Cisco IPCC Web Option Mode D'Emploi
10-5
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Service Reports
entsvc01: Enterprise Service Queue Delay Status Real Time Report
Longest Task in Queue
The time that the longest task in the queue for the service or route has been
in the queue.
Derived from: max(DateDiff(ss, Service_Real_Time.LongestCallQ,
Derived from: max(DateDiff(ss, Service_Real_Time.LongestCallQ,
Controller_Time.NowTime))
Average Speed of Answer
The average answer wait time that all tasks handled by the service during the
last five minutes waited before being answered.
The average answer wait time is the sum of the time that all incoming tasks to
The average answer wait time is the sum of the time that all incoming tasks to
a route or service waited before being answered during the current interval.
This includes delay time, queue time, and ring time.
Derived from: (Service_Real_Time.AnswerWaitTimeTo5) * 1.0 /
Derived from: (Service_Real_Time.AnswerWaitTimeTo5) * 1.0 /
Service_Real_Time.CallsHandledTo5