Cisco Cisco IPCC Web Option Mode D'Emploi

ICM WebView Online Help 

Skill Group Reports

perskg08: FTE for Peripheral Skill Groups Half Hour Report

The media routing domain into which the agent is logged. This is the media 

routing domain with which the agent's Skill Group is associated.
Derived from: Media_Routing_Domain.EnterpriseName

The enterprise name of the skill group and its skill target ID.
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID

DateTime (no label)

The date and time of the selected row's data in MM/DD/YYYY (month, day, 

year) and HH:MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime

The fraction of 30 minutes, for the number of agents logged on to the system 

during an interval. Logged on is a state in which agents are known to the 

system, but may or may not be ready to receive calls. 
Derived from: Skill_Group_Half_Hour.LoggedOnTimeToHalf / 1800

The fraction of 30 minutes, for the number of agents in the Not Ready state 

during an interval.
Derived from: Skill_Group_Half_Hour.NotReadyTimeToHalf / 1800

The fraction of 30 minutes, for the number of agents in the Available state 

during an interval.
Derived from: Skill_Group_Half_Hour.AvailTimeToHalf / 1800

The fraction of 30 minutes, for the number of agents in the Talking In, Talking 

Out, and Talking Other states during an interval.
Derived from: Skill_Group_Half_Hour.TalkTimeToHalf / 1800

The fraction of 30 minutes, for the number of agents who are involved in 

after-call work during an interval.
Derived from: (Skill_Group_Half_Hour.WorkReadyTimeToHalf + 

Skill_Group_Half_Hour.WorkNotReadyTimeToHalf) / 1800