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Cisco Cisco IPCC Web Option Mode D'Emploi

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Skill Group Reports
perskg27: Peripheral Skill Group Historical All Fields Report
 
Active Time
The total seconds agents in the skill group were in the Talking state during the 
half-hour interval.
Derived from: Skill_Group_Half_Hour.TalkTimeToHalf
Logged On Time
The total time, in seconds, agents in the skill group were logged on during the 
half-hour interval.
Derived from: Skill_Group_Half_Hour.LoggedOnTimeToHalf
Avail Time
The total seconds agents in the skill group were in the Available state during 
the half-hour interval.
Derived from: Skill_Group_Half_Hour.AvailTimeToHalf
Not Ready Time
The total seconds agents in the skill group were in the Not Ready state during 
the half-hour interval.
Derived from: Skill_Group_Half_Hour.NotReadyTimeToHalf
Work Ready
The total seconds agents in the skill group were in the Work Ready state 
during the half-hour interval.
Derived from: Skill_Group_Half_Hour.WorkReadyTimeToHalf
Work Not Ready
The total seconds agents in the skill group were in the Work Not Ready state 
during the half-hour interval.
Derived from: Skill_Group_Half_Hour.WorkNotReadyTimeToHalf
Busy Other
The number of seconds agents have spent handling calls assigned to other 
skill groups during the half-hour interval.
Derived from: Skill_Group_Half_Hour.BusyOtherTimeToHalf
Reserved
Time agents in the skill group spent in the Reserved state during the half-hour 
interval.
Derived from: Skill_Group_Half_Hour.ReservedStateTimeToHalf
Transfer In Tasks
The number of calls transferred into the skill group during the half-hour 
interval.
Derived from: Skill_Group_Half_Hour.TransferInCallsToHalf