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Cisco Cisco IPCC Web Option Mode D'Emploi

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ICM WebView Online Help 
Agent Reports
agent03: Agent Media Logout Status Report
Log On Date Time
The date and time the agent logged on, measured in YY:MM:DD (month, day, 
year) and HH:MM:SS (hours, minutes, seconds) format.
Derived from: (Agent_Logout.LogoutDateTime - Agent_Logout.LoginDuration)
Log On Duration
The time in HH:MM:SS (hours, minutes, seconds) format that the agent was 
logged on for the specified interval of the report.
Derived from: Agent_Logout.LoginDuration
Logout Date Time
The ICM central controller's date and time when the agent logged out.
Derived from: Agent_Logout.LogoutDateTime
Reason Code
A code received from the peripheral that indicates the reason for the agent's 
last state change. If not defined, this shows NONE.
Note: The agent's desk settings and CTIOS registry settings need to be 
configured to display the reason code. You can do this in the ICM Configuration 
Manager's Agent Desk Settings List tool.
For a list of default reason codes, see 
Derived from: Agent_Real_Time.ReasonCode