Cisco Cisco E-Mail Manager Unity Integration Option Mode D'Emploi
7-38
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Customer Did Not Answer: Cancel
The number of contacts in the half hour interval where the dialer canceled a ringing
customer call.
customer call.
Derived from: Campaign_Query_Rule_Half_Hour.CanceledDetectToHalf/
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Problem: SIT Tone
The number of contacts in the half hour interval that detected a Special Information
Tone (SIT).
Tone (SIT).
Derived from: Campaign_Query_Rule_Half_Hour.SITToneDetectToHalf
Problem: No Dial tone
The number of contacts in the half hour interval that did not detect a dial tone.
Derived from: Campaign_Query_Rule_Half_Hour.NoDialToneDetectToHalf
Problem: Fax
The number of contacts in the half hour interval that detected a fax machine.
Derived from: Campaign_Query_Rule_Half_Hour.FaxDetectToHalf
Problem: Network Error
The number of contacts that encountered one of the following problems:
1. No Ringback from network when dial attempted
2. Network disconnected while alerting
3. Low Energy ("or dead air") call detected by the dialer.
Derived from: Campaign_Query_Rule_Half_Hour.NoRingBackDetectToHalf
camqry20/21: Campaign Consolidated Half Hour Report/Campaign
Consolidated Daily Report
Consolidated Daily Report
See
for an illustration of these reports.
Overview:
Subject
List of Consolidated Call and Agent Statistics per Campaign by
Half Hour/Daily
Half Hour/Daily
Purpose
To show the half hour activity and performance of the selected
campaigns and their skill group for the selected time period
campaigns and their skill group for the selected time period